Help And FAQ

What is the largest parcel size I can send?

The largest size parcel that D2D Parcel will accept is either.

75cm x 75cm x 75cm

120cm x 50cm x 50cm

150cm x 35cm x 35cm

The maximum weight for these parcels is 30kg.

What is your telephone number?

Our Telephone number is +44(0)203 790 7773 You can send us a message using our contact form,

Where are your UK depots locations?

You can choose to drop your parcel off at any of our UK depots. Just select the "drop off at depot" option in the booking form and you will be able to search and select a depot closest to you.

Can I choose a collection time for my parcel?

Yes, when you complete the 'Get a quote & book' form you will be given the option to drop your parcel off at your nearest depot, or to select a convenient time for our driver to collect from your address. We offer FREE all-day collection service or a choice of 3 different time slots – am, pm or a 3 to 4 hour time window when our driver will be in your area (this will vary depending on your collection address). The time slots incur an additional charge, which is clearly shown on the 'Get a quote & book' form.

Can you bring my labels for me?

Yes, when you complete the 'Send a Parcel' form you will be given the option to select the 'Bring me labels' option. For a small charge our driver will bring your labels when he comes to collect your parcels. Please note if you select the “Bring me labels” option you will not be able to leave your parcels in a safe place for collection as we require you to be present when the driver arrives. If you want to use the service and are shipping multiple items you must select “Bring me labels” for all the parcels added to the order. Before handing your parcels to our driver please ensure the correct labels are attached as the label contains important information that is used to help the delivery process go as smoothly as possible and is a vital part of the delivery process.

Please note: "Bring me Labels" service is not available for International orders. All relevant documents must printed, placed in an envelope and attached firmly to the parcel and not handed to the driver.


Why are your prices so cheap?

At D2D Parcel you are dealing with the actual company collecting and delivering your order. There is no middle man or broker to pay for introducing you to us as a customer.

Our D2D Parcel online booking portal aims to offer the lowest prices possible for customers to send parcels within the UK. We offer our customers a base price from which they can choose to add optional services such as dropping parcels into their local depot or booking multiple parcels in the same order to benefit from extra discounts.

My parcel was not collected?

If your parcel was not collected please contact us to rearrange collection. Please note we only offer support by email and will usually get back to you within 3 hours during working hours only.

What are the conditions or restrictions of the D2D Parcel service?

Please read our full terms and conditions which you can access here.

Do you offer a door to door delivery service?

Yes. D2D Parcel collect and deliver your parcels from door to door be it from your home or a place of work. That's because we are the actual company collecting and delivering your order, there is no middle man or parcel broker to pay either. You also have the added peace of mind that by placing your order direct with D2D Parcel , you won't be passed from pillar to post if you have any queries with your order or our services.

Who are D2Dparcel.com?

D2Dparcel.com is one of the largest independent parcels, mail and logistics services company within the UK, offering innovative delivery solutions both locally and worldwide.

Or you can write to us at:-

Customer Care Centre
D2D Parcel
13 Ealing Road
Wembley HA0 4AA
UK

If it's about a recent booking please make sure you include your consignment reference so we can identify you more easily helping us to respond to you quickly.

Can I have my parcel collected from either my home or office?

Yes. D2D Parcel collect and deliver your parcels from any UK address and provide a door to door parcel delivery service, collecting or delivering to a home or a place of work.

Do you offer a business courier service?

Yes. If you want a collection tomorrow for delivery the following day (although we don't collect on Saturdays, Sundays or Bank holidays or deliver on Sundays or Bank holidays) just complete the online Quote & book form.

Do you offer an overnight UK parcel delivery service?

Yes, the parcel will be collected from you and then moved through our network overnight for delivery the next working day including Saturdays if you have booked for delivery that day.

There are remote areas in the UK that can't be sent on an overnight parcel delivery service. At the point of booking the delivery services available to that postcode will be shown.

What payment options do you offer?

All D2D Parcel credit & debit card payments are processed via a secure service provided by Barclaycard. Through this service we can accept Visa, Visa Electron, MasterCard and Maestro or you can now choose to pay via Paypal. Unfortunately we are unable to accept Amex.

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